How does the virtual working arrangement work?

We get asked this question often by prospective clients who are intrigued by working together and the answer normally comes down to… communication!

Like any working set up, a strong line of communication is key to making things happen, but as we work virtually, our communication has to be levelled up to ensure we feel connected.

There are various different ways our clients wish to work, but here are some examples of the ways we keep in touch:

Zoom calls with client are a great way to start the week. We catch up on the outcomes of previous tasks and prepare for the week ahead. This face-to-face time enforces familiarity to our working relationship.

Emails are the most common form of communication for our day-to-day workflow, along with various phone calls. For some of our clients, we are incorporated into their phoneline systems, so although we work from home we have a direct line similarly to the rest of the in-house team.

Microsoft Teams and Slack are a great form of instant comms if you need an immediate response on a pressing matter.

Microsoft planner is a great shared tool which allows visibility for both sides of a working partnership. You can add notes, provide estimated due dates for completion, add a status such as ‘in progress’ or ‘completed’.

In-person meetings for our local clients are a great way to step foot into their business hub and absorb the working environment and pace. They also provide opportunity to catch up with the team and ultimately feel connected to the company. We try to encourage these catch-ups with our clients on a fortnightly basis. 

Lastly, this isn’t for everyone, but WhatsApp, and in particular voice notes, are a great way of providing updates which can be listened to when the time is most convenient. They can also be revisited, so are an impressive way of providing instruction.

If a VA sounds like something you would like to explore for either yourself or your business, give us a call on 07797776014 or email

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